A named support worker
Every resident has their own named support worker — someone who knows your situation, so you never have to start your story again.
Support and safeguarding
Support that keeps people safe and moving forward
Every REAI placement comes with real support from a named worker — and a clear commitment to keeping residents safe from abuse, neglect and exploitation.
How we support residents
More than a room
Support is built into every placement, not bolted on afterwards. The detail is shaped around each person, at their own pace.
One-to-ones and a support plan
Scheduled one-to-one sessions each week or fortnight, depending on the placement, working to a support plan you agree and review together.
Benefits, money and budgeting
Help to make or move benefit claims, deal with letters from the council and the DWP, set a budget that fits your real income and get on top of arrears.
Health and wellbeing
Help registering with a GP and dentist, getting to appointments, and connecting with mental health, drug and alcohol services when you want that support.
Everyday life skills
Cooking and shopping on a budget, keeping on top of bills, letters and appointments, and running a home of your own.
Moving on
When you're ready, help to find and keep your own tenancy — applications, viewings, deposits, references and the move itself — with follow-up afterwards.
How support works
From referral to a home of your own
Referral and assessment
A referral form is completed by a professional or by the person themselves. We look at their support needs and make sure we can offer a placement that is safe for them and for the people they'll live with.
Moving in
The room is furnished and ready, and the resident meets their named support worker from day one.
A plan that fits
Together they agree what to work on — money, health, skills, the next home — and review it as things change.
Moving on
When the time is right, we help them into a tenancy of their own and stay in touch so the move holds.
Safeguarding
Keeping people safe
Everyone living in a REAI home has the right to be safe from abuse, neglect and exploitation. Safeguarding is part of everyone's job at REAI — every concern is taken seriously and acted on.
What we look out for
- Physical, emotional or sexual abuse
- Financial abuse, scams and exploitation
- Someone taking over a resident's home (“cuckooing”)
- Neglect and self-neglect
- Domestic abuse
- Risk of self-harm or suicide
- Criminal exploitation and modern slavery
- Discrimination, bullying or harassment
Careful assessment before anyone moves in
Every referral is assessed, and with the applicant's consent we check the information with other agencies such as probation, social services and health professionals.
Houses that are safe to share
We cannot house registered sex offenders, convicted arsonists or children, so our houses stay safe for everyone who lives there.
Regular contact, so changes are noticed
A named support worker who sees residents regularly is often the first to notice when something isn't right — and can act on it early.
Working with other agencies
Where it's needed to keep someone safe, we work with probation, social workers, health services, the local authority and the police.
Safe, well-kept homes
Gas safety checks, electrical inspections, smoke and carbon monoxide alarms and fire risk assessments, 24/7 emergency cover, and repairs reported through support workers so nothing goes unspoken.
If someone is in immediate danger, call 999 first.
Raise a concern
Worried about a REAI resident? Tell us.
Whether you're a resident, a family member, a professional or a neighbour — you don't need proof. If something doesn't feel right, tell us and we'll take it from there.
Current residents can also speak to their support worker, or use the emergency number given at move-in — we provide 24/7 emergency cover.
What happens next
- 1We listen and write down what you tell us
- 2We act straight away to make the person safe
- 3Where needed, we refer to the local authority's adult safeguarding team or the police
- 4We keep you informed where we can
Confidentiality
We treat every concern in confidence. We only share information when it's needed to keep someone safe or the law requires it — and we'll tell you if we need to, unless that would put someone at risk.
Looking for supported accommodation?
Whether you're referring someone or looking for a room yourself, we'll talk you through what's possible.